Terms and Conditions
Welcome to Twisted Wicks LLC. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website or purchasing our products.
1. Acceptance of Terms
By using our website, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our services.
2. Changes to Terms
Twisted Wicks LLC reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new terms.
3. Product Descriptions
We strive to provide accurate descriptions of our products. However, we do not warrant that the product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by Twisted Wicks LLC is not as described, your sole remedy is to return it in unused condition.
4. Pricing
All prices are subject to change without notice. We reserve the right to modify or discontinue products at any time. In the event of a pricing error, we will notify you and provide the option to confirm your order at the correct price or cancel it.
5. Payment
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, so that we can complete your transactions and contact you as needed.
6. Shipping and Delivery
We aim to process and ship your order promptly. However, we are not responsible for delays caused by shipping carriers or other circumstances beyond our control. Once your order is shipped, you will receive a confirmation email with tracking information.
7. Returns and Refunds
Because our candles are handmade-poured and limited batches, all sales are final. If something’s off, reach out. We’ll review it and handle it with real-person care.
8. Limitation of Liability
Twisted Wicks LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services. Our liability is limited to the maximum extent permitted by law.
9. Governing Law
These terms and conditions are governed by the laws of the State of Alabama, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the courts located in Dothan, Alabama.
10. Contact Information
If you have any questions about these terms and conditions, please contact us at:
Email: info@twistedwicks.com
Phone: 256-566-6288
Address: Twisted Wicks LLC, 212 West Troy Street, STE-B, Dothan AL 36303, United States.
Thank you for choosing Twisted Wicks LLC. We appreciate your business and look forward to serving you!