Privacy policy
PRIVACY POLICY
Last updated: July 25, 2026
This Privacy Policy describes how Twisted Wicks LLC ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our site, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy here, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources, described below. What we collect varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and other information used for account security.
- Customer support information including anything you choose to include in messages to us.
Some features of the Services require you to provide certain information. You may choose not to, but doing so may prevent you from using those features.
Information We Collect About Your Usage
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser information, information about your network connection, your IP address, and other information about how you access and use the Services.
Information We Obtain from Third Parties
- Companies that support our site and Services, such as Shopify.
- Our payment processors, who collect payment information (such as card or bank account details and billing address) to process your payment and fulfill your order.
- Our email marketing provider, which collects information about whether you open or click the emails we send you.
- Advertising and analytics partners, which may automatically collect information when you visit our site or interact with our advertisements.
Any information we obtain from third parties is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
- Providing products and services. To process your payments, fulfill your orders, send notifications about your account, purchases, returns, exchanges, or other transactions, manage your account, arrange shipping, and facilitate returns and exchanges.
- Marketing and advertising. To send marketing and promotional communications by email or postal mail, and to show you advertisements for our products. This may include tailoring the Services and advertising on our site and other websites.
- Security and fraud prevention. To detect, investigate, or act on possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. If you believe your account has been compromised, contact us immediately.
- Communicating with you and improving our Services. To provide customer support and improve what we offer.
Cookies
Like most websites, we use Cookies. For specific information about the Cookies used to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve the site and Services (including remembering your actions and preferences) and to run analytics. We may also permit third parties and service providers to use Cookies on our site to tailor products and advertising.
Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Blocking Cookies can negatively affect your experience and may cause parts of the Services to stop working correctly.
While your browser may allow you to transmit a "do not track" signal, our site is not currently designed to respond to those signals. To learn more, visit http://www.allaboutdnt.com.
How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties, including:
- Vendors and service providers who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners who provide services and advertise to you. These partners use your information in accordance with their own privacy notices.
- Third parties you direct us to share with, such as shipping carriers, or through your use of social media widgets or login integrations.
- In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations, including responding to subpoenas and similar requests; to enforce our terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information for the purposes described above:
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. Anything you submit to a public area of the Services will be public and accessible by anyone. We do not control who will access information you choose to make public, and we are not responsible for the privacy or security of that information or for its use or misuse by third parties.
Third-Party Websites and Links
Our site may link to websites or platforms operated by third parties. If you follow those links, review their privacy and security policies and terms. We do not guarantee and are not responsible for the privacy or security of those sites, or for the accuracy, completeness, or reliability of information found there. Our inclusion of a link does not imply endorsement.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, contact us using the details below to request deletion.
As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.
- Right to access / know: Request access to the personal information we hold about you, including how we use and share it.
- Right to delete: Request that we delete personal information we maintain about you.
- Right to correct: Request that we correct inaccurate personal information.
- Right of portability: Request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of processing: Ask us to stop or restrict our processing of your personal information.
- Withdrawal of consent: Where we rely on consent, withdraw that consent.
- Appeal: Appeal our decision if we decline to process your request, by replying directly to our denial.
- Managing communication preferences: Opt out of promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional messages about your account or orders.
You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to collect information from you, such as your email address or order information, to verify your identity before responding. You may designate an authorized agent to make requests on your behalf; before accepting such a request, we will require proof of authorization and may need to verify your identity directly. We will respond in a timely manner as required by law.
Complaints
If you have a complaint about how we process your personal information, contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision or to lodge a complaint with your local data protection authority.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, contact us at:
Twisted Wicks LLC
5256 County Road 437
Cullman, AL 35057
256-566-6288
twistedwicks2025@gmail.com