Refund policy
Returns & Refunds
Our candles are hand-poured in small batches. We stand behind every one of them. If something isn't right, we want to know.
Return window
We accept returns for 14 days from the date of purchase. To be eligible, the candle must be unused — wick untrimmed, never lit, no burn residue — and returned in its original packaging with proof of purchase.
A $10 restocking fee is deducted from all approved returns. Return shipping is the customer's responsibility.
How to start a return
Email us at twistedwicks2025@gmail.com within the 14-day window. We'll review your request and send return instructions. Items shipped back without an approved return request will not be accepted.
Damaged or wrong item
Inspect your order when it arrives. If anything is defective, damaged in transit, or simply not what you ordered, contact us right away at twistedwicks2025@gmail.com with photos. We'll make it right at no cost to you — no restocking fee, and we cover return shipping on our mistakes.
What we can't take back
- Candles that have been burned or used
- Custom, personalized, or special-order items
- Made-to-order products
- Sale or clearance items
- Gift cards
Refund timing
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days, less the $10 restocking fee. Your bank or card issuer may take additional time to post it.
If more than 15 business days have passed since we approved your return and you still don't see it, email us.
Questions
Twisted Wicks LLC
5256 County Road 437, Cullman, AL 35057
256-566-6288
twistedwicks2025@gmail.com